Staff Development Management and Leadership

The Body Shop ANZ Bank

Credentials Experience

   Management and Leadership Short Course

Meetings That Work

Objectives:

By the end of this session, participants will:

• Identify the qualities of effective meetings
• Understand the roles – both functional and dysfunctional- people play in meetings
• Be able to employ strategies to deal with difficult behaviour in meetings
• Understand the basic skills and methods in facilitating meetings

Content:

• The qualities of effective meetings
• The roles – both functional and dysfunctional- people play in meetings
• Strategies to deal with difficult behaviour in meetings
• The basic skills and methods in facilitating meetings
• What to do before, during and after the meeting
• Minute taking tools