Giving and Receiving Feedback


By the end of this session, participants will:

  • Understand different communication styles
  • Know which style they prefer and how to best communicate with each style
  • Identify strategies to use when receiving feedback
  • Utilise a process for giving specific and behavioural feedback
  • Understand the importance of listening in both giving an receiving feedback


  • The four basic communication styles
  • Strategies to use when receiving feedback
  • The essentials of giving feedback
  • CARE model for giving both positive and constructive feedback
  • When not to give feedback
  • Effective listening skills



Margo is a rare individual who possesses in equal measure a depth of experience, warmth of character and skill in engagement. A combination which makes her a powerful catalyst for leadership growth in the people she works with. 

Andrew Donovan, Director
TBL Australia Ltd