Building A Customer-First Culture


By the end of this session, participants will be able to:

  • Understand who their customers are, and know how to identify what customers want
  • Build processes to support their customers
  • Role model excellent customer service
  • Use strategies to ensure the business evolves towards future customers


  • What customers want
  • Gaining and utilising customer information
  • Business processes to develop customer support
  • Setting the Tone and Leading the Way
  • Evolving towards future customers



Margo is a rare individual who possesses in equal measure a depth of experience, warmth of character and skill in engagement. A combination which makes her a powerful catalyst for leadership growth in the people she works with. 

Andrew Donovan, Director
TBL Australia Ltd